Refund policy

Returns & Refunds Policy

At House & Plot, we want you to be happy with your purchase. If something isn't right, we're here to help.

30-Day Returns

We offer a 30-day returns policy. You can request a return within 30 days of receiving your order.

For returns outside your statutory cancellation rights, items should be in their original condition, unused and, where possible, in their original packaging.

To request a return, please email housenplot@gmail.com with your order number and the reason for your return.

We'll provide instructions and, where applicable, a return shipping label. Please do not send products back without contacting us first, as returns may need to be sent directly to our fulfilment partner.

Your Statutory Right to Cancel

Under UK consumer law, you generally have the right to cancel an online purchase within 14 days of receiving your goods, without giving a reason.

Once you've notified us of cancellation, you have a further 14 days to return the goods.

You may inspect products as you would in a physical shop. We may make a deduction for any reduction in value caused by handling beyond what's reasonably necessary to inspect them.

Your statutory rights apply regardless of whether an item was purchased at full price or on sale.

Return Postage

Please contact us before returning an item so we can provide the appropriate return instructions.

For unwanted items or change-of-mind returns, we'll confirm the applicable return postage arrangements when you contact us. Any return postage charges will be handled in accordance with your statutory rights and the information provided before purchase.

If your item is faulty, damaged, incorrect or not as described, we will arrange an appropriate remedy at no additional cost to you.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, faulty or incorrect, contact us at housenplot@gmail.com as soon as possible, ideally with your order number and photographs of the issue.

We'll work to resolve the problem through a replacement, repair or refund, as appropriate.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

Exchanges

We don't currently offer direct exchanges.

If you'd like a different size or product, please contact us to arrange a return where eligible and place a new order.

Refunds

Once your return has been processed, we'll confirm your refund by email.

Refunds will be issued to your original payment method.

For cancellations under your statutory rights, refunds will be processed within the legally required timeframe, generally within 14 days of receiving the returned goods or evidence that you've sent them back, whichever is earlier.

Where applicable, refunds for cancelled orders will include the original standard delivery charge. Additional charges for premium delivery services are generally non-refundable.